Alconza L.
Azure & Microsoft 365 Engineer | Exchange Online L3 | Cloud Security, Identity & Automation | 20+ Years Experience
- Role
- Founder & Voice Ai Implementation Engineer at Brainescape 369
- Location
- Kinston, NC, US
- LinkedIn followers
- 500 followers
About Alconza L.
Azure Cloud & Microsoft 365 Engineer with over 20 years of experience supporting enterprise and SMB environments. I specialize in Exchange Online, identity and access management, cloud security, SharePoint migrations, and automation.I’ve supported high-profile customers and complex environments both inside Microsoft and across regulated industries including education, healthcare, and financial services. My background spans Azure infrastructure, Windows Server architecture, and Microsoft 365 administration, with a strong focus on reliability, security, and user experience.More recently, I’ve led cloud-integrated automation initiatives, applying modern automation and AI-driven workflows to improve operational efficiency, email deliverability, and customer engagement.Known for solving complex technical problems, communicating clearly with stakeholders, and taking ownership from architecture through execution.
Experience
Founder & Voice Ai Implementation Engineer
Sep 2023 — Present · Kinston, NC, US
Launched and lead BrainEscape 369, an AI agency specializing in Voice AI automation for small and medium-sized businesses across diverse industries including Real Estate, Med-Spas, HVAC, Plumbing, Hair Salons, Solar, and food service.Architect and deploy Voice AI systems that automate customer engagement, appointment booking, and follow-up workflowsIntegrate Microsoft 365, Exchange Online, DNS, SPF/DKIM, and SiteGround hosting for secure, scalable infrastructureConfigure GoHighLevel CRM workflows and campaign logic to optimize sender reputation and email deliverabilityDesign and troubleshoot automation pipelines tailored to each client’s niche, ensuring seamless customer experienceProvide strategic consultation to SMBs on operational efficiency through AI-driven solutionsMonitor performance metrics and implement iterative improvements based on client feedback and analytics
Education
Interior Communications "A" School
Associates, Communications
1984 — 1985
US Naval Training Center Electronics School
Electronics
1984 — 1984
Navy Interior Communications "C" School
Associates, Communications
1985 — 1985
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