Mike Alby Albertson

About Mike Alby Albertson

Accomplished cloud solutions sales engineer with a long history of solving customer communication and networking challenges through uniquely tailored solutions to meet desired customer business outcomes, while consistently achieving and surpassing sales team objectives. Trusted advisor/solution advocate who gains the customer’s confidence by listening to issues and challenges, analyzing all aspects of the opportunity and proposing solutions that put the customer needs first. Digital transformations are designed to meet the technology and business unit requirements of today while laying the foundation for the enhanced solutions of tomorrow. Integral team member who self-initiates and actively engages in team processes to exceed the needs of the customer. Ability to communicate through multiple channels and motivate team members to exceed customer and employer expectations. I am an engineer who is intimately familiar with business and sales objectives and can achieve both. Skills Inventory • Expertise in cloud solution delivery and competitive offerings including industry technologies such as CCaaS, UCaaS, SaaS, IaaS, CPaaS, subscription-based licensing, etc. • Broad background in heritage and 21st century VoIP communication and LAN/WAN networking technology • Experience with SMB, enterprise, solution provider/systems integrator and business process outsourcers • Firsthand knowledge of solution implementation, validation and issue resolution • Long history of excellence in CC contact center solutions and UC unified communications. This includes team collaboration, multi-site integration, TDM and WebRTC/SIP session initiation protocol interworking, E911 emergency services, skills-based routing, self-service applications, voice automation, AI artificial intelligence integrations, speech-to-text, text-to-speech, WFE workforce engagement, WFO workforce optimization, speech analytics, layer 2/3 networking, professional services, managed services, subscription, maintenance, etc. • Superior communication skills and a consultative mindset with both customer and team members

Experience

1. Master Principal Sales Consultant - Enterprise West

   Oracle

   May 2022 — Present

   As a Master Principal Sales Consultant at Oracle, I am responsible for formulating and leading presales technical activity in our West region. This is across our entire security/SIP session delivery communications portfolio including premise, hybrid, consulting, and cloud SAAS offerings. Daily job functions include presentation, demonstration, account planning, and customer CSAT activities.

Education

• University of Northern Iowa

  Bachelor of Science - BS, Energy & Power Technology

• The University of Texas Permian Basin

  Master of Business Administration - MBA

• MEDDIC Academy

  Introduction to MEDDIC