Ryan Albright

About Ryan Albright

Experienced Consultant with a demonstrated history of working in the computer software…

Experience

1. Solutions Architect - Kindred Healthcare

   Netsmart

   Apr 2021 — Present

   Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design. Maintain executive relationships with client’s senior management / executives. Assist sales team in sales activities to provide the best practice recommendations around scope, project timeline, environment strategy, work effort and pricing. Contribute to team financial objectives. Evolve strategies to improve overall client health. Lead the development of technology and solution roadmaps in alignment with client imperatives. Responsibilities • Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits. • Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance. • Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer • Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support. • Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing. • Manage client expectations and ensure project delivery meets goals of engagement. • Coach, mentor and guide solution teams on recommended methodology practices