Alvin Boynton
Director, Application Support, Investment Wealth and Enterprise Data @Tata Consultancy Services
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WORK HISTORY
Director, Application Support, Investment Wealth and Enterprise Data @Tata Consultancy Services
Consulting Director with Tata Consultancy Services providing L2 Management Support for Refinitiv, an LSEG company. Refinitiv customers include some of the largest Investments Firms, Banks, Hedge Funds, and Mutual funds in the world, who rely on our Market Data and Analytics to manage Trillions USD in AssetsLeadership and Strategic Direction• Responsible for support of over 250 cloud or On-premise products and datasets for Global Market, Mutual fund, Event data and Analytics producing over $2 Billion US revenue.• Major Incident Manager and Subject Matter Expert for this overall space.• Restructured top L2 support leadership to create true 24/7 support for major incidents, improve communication and increase efficiency for larger initiativesGlobal Team Growth and Training• Direct a growing 100 member team of cross functional engineers in India, US and UK which has grown due to new SOW contracts signed to support growth and improvement initiatives.• Developed training and trained over 500 members for Major Incident Management and Change management processes.• Fostered culture of Continuous learning, driving cloud certifications and soft skill learning.Project/Program Management and Process Improvement• Progressed movement of over 30 products to cloud from on premises, multiple technology refreshes, security rollouts and data center migrations.• Integrated three additional support silos into team and consistent processes/procedures• Managed transition to TATA from Refinitiv while entire team was Remote due to Pandemic
EDUCATION
Colorado Technical University
Biomedical Engineering Technology
SKILLS
ABOUT ALVIN BOYNTON
Global strategic IT leader with 25 years of IT and operations experience in SaaS, Cloud and on-premises environments. Strong technical leader with a proven record of building new operations teams, transforming legacy teams to cloud teams, building operational rigor, creating new processes, driving strategy, developing talent and mentoring leaders. Advocate and implementer of continuous training in both soft and technical skills needed to perform the work of today and the future. Experience working in Financial, Technology, Hospital and Medical Research environments. An Executive that is always learning, I develop leaders and build teams that stay updated on the latest innovations, have flexibility, and are ready for the next major shift in technology. The modern word needs teams and leaders ready to take on the next new technology. I lead from ahead by understanding newer technologies at a broad level and watching out for changes that will allow our company to grow fast in an ever changing world. I also advocate training in soft skills such as leadership, communication, negotiation and others skills that are often neglected in Technology organizations, but are key to building a strong, long term, resilient team. I work to build relationships with the business to understand their current and future needs, have strong verbal and written communication skills, experience mentoring other, and have worked to build my own empathetic leadership, communication and negotiation skills along with technology experience and training.I have strong experience in Major Incident Management, having developed a training program in which I have trained over 400 people, as well as a similar Change Management Improvement program I developed to improve overall team skills in creating Change Tickets. I have a strong background in managing budget and have led and developed hundreds of successful projects in my career. My experience ranges from Small startups to Multi-Billion dollar global companies, primarily in L2 Support of Software as a service, with the last 16 years in Financial Services.
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