Alex B.
Acso - Soc Analyst Tier 3 - Incident Commander @Interac Corp.
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WORK HISTORY
Acso - Soc Analyst Tier 3 - Incident Commander @Interac Corp.
Ottawa, ON, CA
Coordinated communications and status during significant incidents, both client-facing and internal- Provided support during the hiring process at all levels of the team- Ensured documentation correctness and provided feedback as SME- Performed deep investigation on escalated issues and coordinated with DEV and DevOps teams on impact analysis and resolution- Reviewed security investigations and tickets for issues and process improvement- Provided support to the CSO to handle the security contract requirements of our subsidiary- Handled Government of Canada Security clearance for employees
EDUCATION
Centro Studi Hellinger – Centro Studi Piazza
Certificate of attendance, Systemic Psychology - Family Constellation
Centro studi Piazza
Certificate of attendance, Communication
In-TAC(International Talent Acquisition Centre)
Attendance Certificate
Crossbeam training center
CCS, Crossbeam Essentials Training
Bludis - Microsoft Learning Centre
Certificate of attendance, Microsoft Training courses
OCCSC
Bridge to Work Training Program for ICT Professionals, 2010
Università degli Studi di Parma
not graduated, Electronic Engineering
ABOUT ALEX B.
Team leader/IT professional with experience in guiding the team using technical, coaching, and soft-skills to improve interpersonal relationships, support technical activities, and promote teamwork and individual team member success.
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