Albino Garcia
Director of Call Center Quality Assurance and Training @Smarterhome.Ai
Whittier, CA, US
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WORK HISTORY
Aug 2025 — Present
Director of Call Center Quality Assurance and Training @Smarterhome.Ai
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Newport Beach, CA, US
Manage QA and Training programs across multipleRemote Global call centers- Supervise, coach, and support QA and training teams to ensure consistent quality across all regions- Partnering with training departments to align coaching with QA insights- Build dashboards, scorecards, and executive reports to tracking quality trends and impact
ABOUT ALBINO GARCIA
I believe operations are built by connecting people, processes, technology, and customer…
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