Albert R Vega
Contact Center Associate 2 at Webster Bank
- Role
- Contact Center Associate 2 at Webster Bank
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Albert R Vega
With over a decade of experience in customer service and management, I have a proven…
Experience
Contact Center Associate 2
Jan 2023 — Present
Participated in various projects to improve service delivery and operational efficiency at Webster Bank.• Utilized job aids and collaborated with leads and supervisors as needed to resolve complex problems, ensuring adherence to Webster’s policies and procedures.• Demonstrated patience, empathy, and resourcefulness in addressing client concerns and providing exceptional customer service.• Assisted clients via email with various banking questions and troubleshooting inquiries, demonstrating strong organizational skills, quick response times, and efficient problem-solving abilities.• Assisted teammates with questions and issues, fostering a collaborative and supportive work environment.
Education
Mercy University
Bachelor's degree, Marketing
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