Albert Rapella
Accomplished leader with extensive experience spearheading quality assurance and compliance initiatives across diverse industries.
- Role
- Global Director of Quality Assurance Llflooring at Ll Flooring
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Albert Rapella
20+ years of hands-on and progressive leadership experience in consumer product testing…
Experience
Global Director of Quality Assurance Llflooring
Jul 2021 — Present · Richmond, VA, US
DESCRIPTIONIn this role, I direct in-house and outsourced inspection teams across China, Southeast Asia, South America, and Europe to ensure operational efficiency and adherence to quality standards. I conduct overseas QMS And Social Compliance factory evaluations to detect manufacturing inefficiencies and roll out corrective measures. I enhance product quality and vendor accountability by refining and unifying factory audit protocols and establishing systematic follow-up corrective action reviews.A few of key contributions in this tenure include:* Achieved product compliance, safety, and traceability standards across 450 SKUs by directing global quality teams in laboratory, technical, and inspection functions with a $3.2M budget.* Reduced customer complaints by 25%; automated complaint reporting, enabled swift issue categorization, actionable insights, and expedited corrective measures.* Secured $3M in annual savings by automating warranty investigation process and introducing RDG rates for vendor accountability.* Minimized manual effort and inconsistencies by developing testing matrix platform to implement new guidelines.* Abated damages by $500K over two years by carrying out packaging utilizing six sigma.* Saved $5M annually by executing vendor-paid chargeback system for defects.
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