Alberto Scaravilli
Head of Customer Service @tado°
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WORK HISTORY
Head of Customer Service @tado°
Munich, DE
EDUCATION
Free University of Bozen - Bolzano
Ingegneria Logistica e della produzione
Politecnico di Torino
Ingegneria logistica e della produzione
SKILLS
ABOUT ALBERTO SCARAVILLI
Operations and people manager with 10 years of customer experience, I own the relationship with tado’s BPO (Business Process Outsourcing) and I am responsible for the operational strategy, capacity planning and performance review of the teams. My main goal is to ensure a seamless, outstanding customer experience, while managing real time escalations and issues identification, as well as agents’ training. Having worked for international brands in Italy and Germany, I am an adaptable, self-driven and hands-on professional used to liaising with internal stakeholders at all business levels.
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