Alberto Risco

About Alberto Risco

For the past 15 years I have pursued an increasingly successful IT management career spanning an unusual depth and breadth of functions; Linux/Unix Systems Administration, Network and Telephony, HelpDesk and Support, Change Management, and Dialer Technology. Most recently, as an IT Manager, I built a HelpDesk organization and developed policies and procedures as well as a comprehensive SLA. The benefits I could bring to your client are significant:* Support organization policies and procedures to increase Customer satisfaction.* Streamlined, highly efficient business systems and processes.* Optimal systems reliability, maximum uptime, and improved security.* Proven technical experience for platforms such as UNIX and windows.* Cost efficiency, producing returns many times higher than investment.Specialties: Linux administration, Linux/Unix shell scripting, Windows XP, Asterisk PBX systems, mySQL, SQL, SER dialer/UNIX/Linux consulting.

Experience

1. Senior Site Reliability Engineer

   Vecima Networks Inc.

   Nov 2020 — Present · Duluth, GA, US

Education

• Universidad de San Martín de Porres

  Information Technology

  1986 — 1989

Skills

• Tortoise Svn
• Telecommunications
• Teamforge
• Voip
• Ivr
• Netapp Filers
• Wireshark
• Oracle Sql Developer
• Networking
• Blue Cherry
• Call Centers
• Windows Xp
• Unix Shell Scripting
• Mgcp
• Sql
• Linux
• Udeploy
• Devops
• Telephony
• System Administration
• Change Management
• Integration
• Servers
• Unix
• Xp
• Tcp/Ip
• IT Management
• Management
• Sip Trunking
• Leadership
• Solaris
• Call Center
• Troubleshooting
• Jenkins
• Salesforce.com
• Technical Support