Alberto R.

About Alberto R.

Experienced Outreach Coordinator with a demonstrated history of working in the government administration industry. Skilled in Microsoft Word, Adobe Photoshop, Social Media, Microsoft PowerPoint, and Editing. Strong community and social services professional with a Master\'s degree focused in Urban Affairs from Queens College.

Experience

1. Assistant Director of Government and Community Relations

   Metropolitan Transportation Authority

   Dec 2022 — Present · New York, NY, US

   Engaged over seniors by partnering with NYC elected officials to drive awareness and adoption of reduced-fare OMNY.• Led multilingual outreach efforts for reduced-fare OMNY, expanding access to four additional non-Title VI language communities.• Supported the launch of the Student OMNY program for 1.1 million students, contributing to a 36% year-over-year increase in paid fares.• Assessed and refined stakeholder engagement and outreach strategies for capital projects, ensuring effective communication, goal alignment, and inclusive participation.• Managed daily communications and milestone reporting for ADA Packages 4 & 5, overseeing accessibility improvements at six stations.• Facilitated stakeholder involvement in the selection of artists for three permanent ADA-compliant art installations in Manhattan.

Education

• Queens College

  Master's degree

  2017 — 2018

• Trinity College-Hartford

  Bachelor of Arts

  2006 — 2012

Skills

• Microsoft Excel
• Powerpoint
• Leadership
• Editing
• Data Analysis
• Social Media Marketing
• Teamwork
• Microsoft Office
• Microsoft Word
• Social Media
• Bilingual-Spanish
• Customer Service
• Research
• Photoshop
• Spanish
• Facebook