Alberto Grigolo
Customer Success Manager @TextYess
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WORK HISTORY
Customer Success Manager @TextYess
Milan, IT
At TextYess, I help eCommerce merchants boost their sales and customer engagement through targeted marketing campaigns, smart automations, and 24/7 AI-powered customer service.My role focuses on building strong, long-term relationships with our clients, ensuring they get measurable results and maximum value from our platform. I work closely with merchants to understand their goals, optimize their campaigns, and leverage AI-driven tools to enhance customer satisfaction and retention.Driven by a passion for eCommerce growth, I combine strategic guidance with hands-on support to turn our clients’ objectives into consistent, scalable results.
EDUCATION
Università Bocconi
Bachelor's degree, International Economics & Management
Southern Methodist University
Exchange program, Arts management & entrepreneurship
Università Bocconi
Master of Science - MS, Economics & Management in Arts, Culture, Media, Entertainment
ABOUT ALBERTO GRIGOLO
Graduate in Economics and Management from Bocconi University, I discovered my passion for marketing during a study period in Dallas, Texas. After an early experience in a multinational fashion company, I joined Dalfilo, an artisanal bedding start-up, where I worked as CRM & Retention Manager and later as Growth Manager, leading initiatives across Paid Ads, CRO, eCommerce, and CRM to drive scalable growth.I’m now continuing my journey in the start-up world as Customer Success Manager at TextYess, a B2B SaaS helping eCommerce merchants boost sales through targeted marketing campaigns, smart automations, and 24/7 AI-powered customer service. My focus is on building strong client relationships, delivering measurable results, and helping merchants fully leverage the power of AI to scale.
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