Alberto Gonzalez

About Alberto Gonzalez

I started my hospitality career with the Grosvenor Resort Food and Beverage Department. I served as General Manager of The Kennedy and Hyde Park Café (Voted #1 Night Club in the Tampa Bay area by Yahoo Travel) and Director of Operations at Tantra. I have trained and opened several locations such as Wally & Bernie, Whiskey Park Soho, and Cheap. Furthermore, I have managed some of the most successful restaurants and lounges in the Tampa and Orlando areas, as well as establishments in Manchester, New Hampshire. I also was overlooking operations in the Food and Beverage Department of The Hilton Hotel in Pittsburgh, Pennsylvania, where I was actively involved in discussions of increasing room revenue, improving marketing techniques, and maintaining top notch customer service and daily operations. I am currently working in Banquet Beverages at the Walt Disney Swan & Dolphin Resort where I am constantly building rapport with liaisons to maintain good relationships for return business. Relentlessly innovating new sales methods to increase revenue, as well as meeting and succeeding projected goals on a per-event basis. Possessing solid negotiation techniques helps to bring cost to a minimum while maximizing profit. The Banquet Beverage Department of the Swan & Dolphin Resort presently stands the #1 revenue grossing in its management group. Specialties: I have worked in the Hospitality field since 1994, with 14 years in Management. I have a strong knowledge and background in policies, guidelines and sales goals along with total operational and financial responsibility. In addition, I am notable for recognizing and motivating members of a team to bring about achievement in the company, and have knowledgeable skills in coaching and training the team for operational and sales excellence.

Experience

1. Area Director

   Nsg

   Jan 2018 — Present · Tbilisi, GE

Education

• Johnson & Wales University

  B.A.

  1997 — 2000

Skills

• Heavy Equipment
• * Quality Control/ Meeting Standards
• * Financial Budgeting and Control
• * Producing Things
• * Managing Information or General Administration Support
• * Creating and Developing Things
• * Communicating
• Employee Training
• Coaching
• * Recruiting
• * Duty of Care and Corporate Responsibility
• Hospitality
• Catering
• * Evaluating and Decision-Making
• Hotels
• Marketing
• Forecasting
• * Developing Policy
• * Maintaining/Repairing Things
• Training
• Restaurants
• * Monitoring and Reporting
• Budgets
• Sales
• Customer Service
• * Self-Development
• Sommelier
• Customer Satisfaction
• Hotel Management
• Leadership
• * Training
• Sales Management
• Planning and Organizing
• Management
• * Formulation of Direction and Strategy
• * Managing
• Communication
• * Health and Safety
• Banquets
• * Assessing