Alberto Danieli
Head of Services and Operations for Northern Europe @Orange Business
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WORK HISTORY
Head of Services and Operations for Northern Europe @Orange Business
Slough, GB
Accountable for Services and Operations in the Northern Europe cluster, covering build activities, run activities and overall operational improvements.• Provide leadership and strategic direction to the CSO team in Northern Europe (including matrix resources not directly reporting into the team)• Drive delivery activities in the cluster, by improving quality in project control and management, reducing completion timeframes, improve quality and reliability of design and configuration and drive end-to-end ownership in project delivery• Drive operational activities in the cluster, with particular focus on service management. Build a closer relationship with customers in the cluster, to understand what really matters to them, what areas need to be improved and what key parameters are really key for their stakeholders.• Drive team development, by defining and implementing a detailed up-skilling plan, covering technology and soft skills requirements to enable the team to meet the objectives ahead of us.• Champion and lead continuous service improvement, working in close cooperation with other CS & O functions, to agree jointly improvements and operational enhancements• Drive engagement with sales, by defining and communicating the value provided by our professional services in build and run phases, helping monetizing the services and ensure adequate revenues are generated to cover the services.
EDUCATION
Politecnico di Milano
Engineering, Process Automation
Liceo Scientifico Statale Galileo, Galilei, Verona
Maturita' Scientifica
SKILLS
ABOUT ALBERTO DANIELI
Highly motivated and goal orientated leader seeking a role that will enhance his operational, governance and commercial acumen. Alberto has been leading teams and governance for his entire career in many management and project roles.Specialities:P&L Management, Margin Improvement, Business Development;Governance, virtual team management;Program Management (PMI, SCPM), Improvement Management (CMMi)Operational ImprovementsService Management (ITIL)
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