Alberto Colombi

Telecom Service Manager @STMicroelectronics

Cornaredo, IT

KEY ACCOUNTABILITIES & RESPONSIBILITIES• Ensures stakeholders are identified, activities are defined, service criticality & level agreements are validated• Ensures indicators linked to the service in scope are defined (i.e, number of incidents, problems, time to resolution, availability, etc.) and actions are taken when needed• Validates that all items/components are available to run a service including monitoring solutions & training packages • Ensures that decisions are made for service evolution & improvement activities • Manages service agreements and evolution & run adherence reports • Participates to IT yearly budget elaboration.• Ensures cost optimization management is periodically done.• Ensures project to service transition activities are systematically addressed• Management of PO/PR/contract setup/legal and supplier negotiation• Conducts health reviews with business & suppliers. Identifies capacity evolutions and drives service improvement action plans • Ensures services supplier performance is reviewed, monitored & tracked• Ensures solutions & services performance and availability objectives provided to the business are met• Service Managers network (leader for central & regional services)• Escalation point for breach of Service Level Objectives• Ensures robustness activities are conducted• Drives Incidents & Problems analysis up to closure, ensuring active participation from all service chain actors.• Identify problems related to the specific IT functional or technical domain and ensure their closure by assigning a problem coordinator• Ensures RCAs are done for major incidents as well as communication channels & escalation procedures are activated.• Leads the Change Approval Board & ensure proper impact analysis• Ensures Cloud optimization in IT is done by addressing the right balancing between cost, speed and quality in order to gain cloud efficiencies and keep reinvesting in innovation

Scuola Media Superiore "Ettore Conti"

High School