Albert Filamor
IT Telecom Analyst @Parts Town
Arlington Heights, IL, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2022 — Present
IT Telecom Analyst @Parts Town
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Addison, IL, US
Provides telecommunication technology support to contact center and corporate employees.Resolves incidents by troubleshooting, communicating, and documenting issue resolution.
EDUCATION
2013 — 2013
MicroTrain Technologies
IT Project Management Program
1994 — 1995
Computer Learning Center
Certified Netware Administrator, Novell Netware Networking
1989 — 1995
The George Washington University
Bachelor of Arts - BA, Sociology, Concentration on Research Methods and Statistics
2003 — 2003
The George Washington University School of Business
Project Management Professional Development Program
SKILLS
Software DistributionSoftware Testing Life CycleQuality AssuranceTechnical SupportAutomated Software TestingBusiness AnalysisTeam LeadershipIT Service ManagementProject ManagementHpAgile MethodologiesProcess ManagementCustomer Relationship Management (Crm)Software PackagingSoftware DocumentationSdlcItilCross-Functional Team LeadershipDocumentationMicrosoft ProjectVisioMs ProjectTmmPrintersProcess ImprovementOperating SystemsMicrosoft OfficeWinrunnerProblem SolvingCustomer ServiceIntegrationWindowsData AnalysisHp ProductsSoftware Development Life Cycle (Sdlc)Business ProcessSoftware Development Life CycleCustomer RelationsData CenterBusiness Process Improvement
ABOUT ALBERT FILAMOR
Detail oriented, results-driven, and technically skilled with ten plus years of…
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