Albert Dang

About Albert Dang

I am Business Management graduate with extensive experience in customer service and hospitality! Passionate about helping others and always striving to learn something new!

Experience

1. Shift Lead

   Baekjeong Kbbq

   May 2023 — Present

   Coordinate and serve 100+ customers per shift, consistently achieving a 95%+ customer satisfaction rate- Exceeded company standards by doubling table turnover rates, demonstrating exceptional efficiency and time management- Communicated effectively with diverse individuals, ensuring clear and professional interactions under pressure- Built strong interpersonal relationships with team members and customers, fostering a welcoming environment that emphasizes collaboration- Achieved sales metrics through strategic upselling and customer-centric recommendations, contributing to quota attainment and exceeding weekly sales benchmarks- Resolve complex guest concerns with a focus on delivering excellent customer experiences in high-pressure situations- Delivered high-quality service under pressure, using out-of-the-box thinking to resolve customer issues and enhance overall dining experience- Partnered cross-functionally with back-of-house and management to align on service priorities, increasing guest satisfaction and efficiency during peak hours.

Education

• San José State University

  Bachelor of Science - BS, Business Administration and Management, General