Al Calabrese

About Al Calabrese

I lead technology-driven transformations that simplify complexity, improve security, and deliver measurable business value. With 20+ years in IT operations, cybersecurity, and healthcare technology, I’ve helped organizations modernize systems, embed AI, and build operational resilience at scale.Currently, I focus on ServiceNow strategy and implementation—leading a $3M/year practice delivering ITSM, ITOM, CSM, and SPM solutions with AI-driven automation, workflow intelligence, and predictive capabilities. I also provide vCISO advisory services, helping organizations strengthen their security posture through governance, compliance, and AI-enabled threat detection and response.At Navisite (now part of Accenture), I oversaw $150M–$400M in annual global services, leading complex initiatives across Epic EMR, enterprise IT, and cybersecurity. I\'ve directed over 200 system integrations (HL7, REST APIs, proprietary connectors) and managed delivery teams across the US, UK, India, Singapore, and Canada—supporting 24/7 service models in high-stakes environments.My background spans healthcare, finance, and manufacturing, with deep experience in aligning technology to business outcomes. Whether supporting Epic uptime, embedding AI into ServiceNow workflows, or driving incident response strategy, I bring a practical, business-aligned approach to delivering outcomes that matter. Core Expertise: ServiceNow Strategy (ITSM, ITOM, CSM, SPM, AI automation) vCISO & Security Advisory (Governance, Compliance, Risk, AI SecOps) Cybersecurity & Risk Mitigation (AI Threat Detection, IR, Threat Detection, Architecture) Healthcare IT (AI Integration, Epic, Clinical Systems, Interoperability) Executive Leadership & Global IT OperationsAlways open to conversations on secure IT modernization, AI adoption, and enterprise transformation. Let’s connect.

Experience

1. Director, Professional Services (Servicenow, Cybersecurity, Healthcare IT)

   Accenture

   Nov 2012 — Present

   Senior delivery leader with 20+ years managing complex transformation programs across healthcare, manufacturing, and services. Directed the global Healthcare and Services Delivery practice at Velocity/Navisite, overseeing $150M–$400M in annual revenue within a $400M–$700M portfolio. Accountable for Professional and Managed Services across EMR, ERP, ServiceNow, cybersecurity, and AI-powered platforms.Delivered:• A $20M Epic EMR implementation and $10M–$12M/year support program at Brookdale Hospital• A $3M/year ServiceNow practice over 5 years (ITSM, ITOM, CSM, SPM), leveraging AI for automation, intelligent routing, and predictive resolution• A $250K/year security advisory program providing vCISO services, AI-driven threat detection, global SecOps leadership, and compliance strategyLed global 24/7 delivery teams, executed 200+ system integrations (HL7, REST APIs, proprietary connectors), and aligned IT strategy with executive priorities across clinical, operational, and financial domains. Following the Accenture acquisition, championed enterprise AI adoption to improve service efficiency, reduce MTTR, and enable smarter operational decisions. Mentored project leads and solution architects to scale delivery models and embed AI into core platform capabilities.

Education

• ITT Tampa

  Asscociates, Computer Networking Services

  2003 — 2005

• ITT Tampa

  Bachelors, Information Systems Security

  2005 — 2007

• Keller School of Management

  Masters Information Systems Management, Information Security

  2008 — 2012

Skills

• Disaster Recovery
• Sharepoint
• Staff Management
• Project Management
• Data Center
• Pmbok
• Hitech
• Databases
• Fips 800-53
• Information Security Management
• Operating Systems
• Business Continuity
• Fisma
• Program Management
• Vmware
• Ms Project
• Cisco Technologies
• Glba
• Agile Project Management
• Sox 404
• Leadership
• Management
• Infrastructure
• Active Directory
• Oracle Applications
• Windows Server
• Information Security
• Hardware
• IT Strategy
• Technology Architecture
• Team Leadership
• Computer Security
• Integration
• Cobit
• Budgets
• Process Improvement
• Troubleshooting
• Microsoft Sql Server
• Servers
• Crm