Albert Smith
IT professional
- Role
- Information Technology Help Desk at Denpro
- Location
- Temple Hills, MD, US
- LinkedIn followers
- 500 followers
About Albert Smith
IT professional focusing on cloud platforms, networks, and infrastructure. My goal is to…
Experience
Information Technology Help Desk
Dec 2024 — Present · Bryant\'s Road, MD, US
Provide full-service IT support in Managed Service Provider (MSP) environments, troubleshooting and resolving complex Microsoft Entra ID, Intune, hardware, and software issues.Execute Security Operations Center (SOC) playbooks and conduct detailed investigations to identify, contain, and remediate security incidents.Apply advanced networking knowledge to configure, troubleshoot, and optimize network infrastructure for diverse client environments.Set up and maintain satellite communication systems, ensuring reliable connectivity and adherence to security best practices.Deliver responsive, customer-focused solutions that balance immediate issue resolution with long-term business continuity planning.
Education
Prince George's Community College
Associate of Science - AS, CyberSecurity, Network Engineering
The Culinary Institute of America
AOS, Culinary
2009 — 2010
Bryant University
Bachelor of Science - BS, BS in Computer Information Systems
1997 — 2001
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.