Albany Gamero

Senior Manager, Service Effectiveness & Customer Insights, Global Client Experience Centres @Scotiabank

Oakville, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Sep 2025 — Present

Senior Manager, Service Effectiveness & Customer Insights, Global Client Experience Centres @Scotiabank

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Toronto, ON, CA

EDUCATION

2016 — 2016

University of Toronto

Be An Effective Negotiator, Organizational Leadership

1996 — 2001

York University

BA Honours, Industrial and Organizational Psychology

2012 — 2012

University of Toronto Mississauga

Project Management Certification, Project Management

1991 — 1995

International School Nido de Aguilas, Santiago de Chile

High School Diploma with IB designation

SKILLS

CoachingChange ManagementCall CenterCustomer ServiceContinuous ImprovementTeam LeadershipProcess ImprovementPerformance ManagementTeam BuildingCall CentersSalesCustomer RetentionLeadershipCustomer ExperienceEmployee RelationsEmployee EngagementBusiness StrategyTrainingSales ManagementStrategyBusiness Process ImprovementLeadership DevelopmentManagementHuman ResourcesProject PlanningAnalysisCrmCustomer SatisfactionBankingMarketingCustomer Relationship Management (Crm)Contact Centers

ABOUT ALBANY GAMERO

Customer Service subject matter expert with experience working in World Class Contact Centers in Canada and Latin America. I am known to be a positive, innovative and forward thinker. I am always looking for the next challenge and strive for continuous improvement.

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