Alba Huddleston
B2B Customer service representative I Intralox I Operations & Project Management Professional
- Role
- B2b Customer Service International Account Representative at Intralox
- Location
- New Orleans, LA, US
- LinkedIn followers
- 500 followers
About Alba Huddleston
Accomplished Industrial Engineer with over a decade of experience in business, project, and product management, I specialize in Lean/6 Sigma and Theory of Constraints (TOC) methodologies to enhance efficiency, eliminate waste, and drive continuous improvement. I have successfully led cross-functional teams with diverse backgrounds and managed numerous projects, consistently delivering them on time and within budget. My interpersonal skills and proficiency in Spanish have been instrumental in assisting individuals impacted by major disasters and in disaster recovery efforts. Currently, I leverage my language skills and technical knowledge to provide exceptional customer service to clients across Latin America.
Experience
B2b Customer Service International Account Representative
Jun 2024 — Present · New Orleans, LA, US
In my current role, I manage and support a diverse portfolio of clients seeking conveyor belt solutions, focusing primarily on international clients in Mexico and across Latin America. As the primary contact for inquiries and issues, I communicate fluently in both English and Spanish to ensure prompt and effective resolutions. I handle complex orders and provide technical support, collaborating with specialized industry teams to drive sales growth and nurture long-term partnerships.Key Responsibilities: Client Relationship Management: Serve as the primary liaison for clients, addressing inquiries and issues via email, phone, and customer portals, prioritizing expedites and standard orders. Provide expert technical assistance and guidance related to conveyor and belting systems Sales & Strategy: Collaborate with the sales team to identify opportunities for upselling or cross-selling additional products and services. Visit customer plants to understand production realities and identify sale opportunities. Planning and logistics: Engage with engineering, production, and logistics teams to streamline processes and enhance product/service delivery. Generate reports and provide insights on client needs, service performance, and potential areas for improvement. Consult with System Integrator partners on relevant projects.
Education
Delgado Community College
Financial Accounting Bootcamp
Universidad Privada de San Pedro Sula - USAP
Bachelor's degree, Industrial Engineering
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