Alayna L.

Assistant General Manager @Bayview Golf & Country Club

Toronto, ON, CA

Provide executive day-to-day leadership and operational accountability for a premier private club, partnering closely with the GM/COO, Senior Management Team, Board of Directors, and committee chairs to execute strategic priorities and elevate the member experience.• Oversee club-wide operations across Food & Beverage, Golf, Racquets, Fitness/Wellness, and Member Services to deliver seamless, high-quality experiences• Act as key liaison to the Board and multiple committees, supporting decision-making through meeting preparation, follow-through, and clear operational communication• Develop and maintain governance materials and leadership documentation to support alignment, transparency, and accountability• Implement and track department-level KPIs to strengthen service consistency, operational performance, and leadership accountability• Champion service excellence through visible leadership, coaching, and cross-functional collaboration• Lead membership sales, orientation, onboarding, engagement, and retention strategies supporting a community of 2,400+ members and dependents• Lead club-wide marketing and member communications (Frankie), ensuring timely, transparent messaging aligned with brand and service standards• Capture, analyze, and action member feedback (Member Insights, SurveyMonkey), translating insights into continuous service improvement and data-informed programming

York University

Specialized Honours Bachelor of Performing Music, Fine Arts

Seneca Polytechnic

Marketing