Alay Patel
Senior Product Manager, Personalization Platform @Fidelity Investments
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WORK HISTORY
Senior Product Manager, Personalization Platform @Fidelity Investments
Durham, NC, US
Defined the enterprise roadmap for personalization platform, elevating CTR by 32% across digital channels and enhancing the experience of 20M+ monthly user interactions.• Led strategy and launch of an AI-powered semantic search feature, driving 30% higher user engagement and 40% faster go-to-market for personalization initiatives.• Influenced cross-functional teams to adopt RAG-driven workflows, earning stakeholder buy-in and driving a 60% increase in platform adoption without direct authority.• Rolled out AI lifecycle automation (retraining, drift detection), lowering model maintenance costs by 80% and reducing release cycles from 8 weeks to 2 weeks.• Collaborated with senior executives to shape Fidelity’s enterprise AI adoption roadmap, accelerating enterprise AI project approvals by 30%.
EDUCATION
The University of Texas at Dallas
Master's degree, Mechanical Engineering
SRM IST Chennai
Bachelor's degree, Mechanical Engineering
University of the Cumberlands
Master's degree, Information Technology
ABOUT ALAY PATEL
Senior AI Product Manager with 7+ years of experience delivering enterprise-scale AI/ML products across financial services and B2B SaaS. Proven ability to translate cutting-edge AI technologies—LLMs, personalization engines, predictive analytics—into business impact at scale, driving measurable gains in adoption, engagement, and operational efficiency. Known for shaping product roadmaps, influencing senior stakeholders, and leading cross-functional teams to deliver platforms supporting millions of users and billions of predictions.Technical Skills:AI/ML & Data Products: Generative AI, LLMs, RAG, NLP, Personalization, Predictive Analytics, MLOps, Data PlatformsProduct Leadership: Roadmapping, Portfolio Management, Go-to-Market, Stakeholder Alignment, Metrics-driven Decision MakingTechnical Expertise: APIs, SQL, AWS Cloud, Data Analytics, CRM IntegrationsAnalytics & Tools: Figma, Pendo, Aha, Amazon QuickSight, Jira, Confluence, SharePointCollaboration: Cross-Functional Leadership, Executive Communication, Global Teams
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