Alastair Ross
Vice President Service Management and Operations (Interim) @Rolls-Royce
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WORK HISTORY
Vice President Service Management and Operations (Interim) @Rolls-Royce
EDUCATION
The University of Glasgow
Countryside Recreation Management
Cranfield School of Management
Command Control, Communications and Information Systems
Stow Collage
HNC, Computing
SKILLS
ABOUT ALASTAIR ROSS
I am a senior IT Service Operations leader with a strong track record of delivering global service transformation, improving operational performance and driving commercial value across complex, high-availability environments.Currently operating in a leadership role at Rolls-Royce, I lead global service operations across a multi-vendor ecosystem, focusing on stabilising services, improving performance and shifting towards a more proactive, data-led operating model. This has included delivering a seamless global service desk migration and improving service outcomes through better routing, prioritisation and predictive approaches.My experience combines operational leadership with strong commercial awareness. I have managed multi-million-pound budgets, identified and corrected c.£50m of misattributed IT spend, and driven cost optimisation across cloud, telephony and network services. I am experienced in balancing resilience, performance and cost, particularly within AWS-based environments supporting high-demand, business-critical platforms.I have worked closely with senior stakeholders including CFO, CEO, CDIO and divisional leadership teams, providing clear insight on service performance, investment decisions and production-impacting incidents. I am comfortable operating in complex, federated organisations and influencing without formal authority.My focus is on evolving service operations through automation, data and strong vendor management, ensuring technology services are reliable, scalable and aligned to business outcomes.Core areas of expertise:Service Operations Leadership | ITIL (Incident, Problem, Change)| Service Transformation | Vendor & Supplier Management | Cloud & Cost Optimisation (AWS)| Automation & Data-led Operations | Commercial & Financial Management | Executive Stakeholder Engagement
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