Alastair Smyth

Change Lead @ISS A/S

Norwich, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2026 — Present

Change Lead @ISS A/S

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London, GB

EDUCATION

2014 — 2016

University of East Anglia

Master of Business Administration (M.B.A.), Business Administration and Management, General

2004 — 2008

University of East Anglia

BA (Hons) 2:1, American History & Politics

2006 — 2006

University of Rhode Island

BA (Hons), American History & Politics

2007 — 2007

University of Sydney

BA (Hons), American History & Politics

SKILLS

Performance ManagementChange ManagementStakeholder ManagementManagementSocial HousingStrategyBusiness Process ImprovementCustomer SatisfactionAnalysisProject ManagementLeadershipBusiness TransformationEfqm Excellence ModelCustomer ServiceBusiness PlanningManagement ConsultingRisk ManagementStrategic PlanningDigital StrategyBudgetsPublic SectorErp SoftwareCrmCustomer Relationship Management (Crm)AccountingDisruptive TechnologiesIT & Business Strategy AlignmentIT StrategyStrategic HRCustomer ExperienceCustomer Experience AnalysisCustomer Experience DesignCustomer Experience ManagementProject DeliveryBusiness AnalysisBusiness StrategyStakeholder EngagementConsultingBusiness Case

ABOUT ALASTAIR SMYTH

Senior change leader and strategic problem solver who helps deliver and sustain change. Extensive experience driving technology-enabled, operating model and organisational transformation across global, complex, and client-focused organisations. Specialisms: designing and embedding change capability, maturing change functions, change methodology development, right-sizing and adaptation; working with leaders to embed change capability and strengthen sponsorship; and ensuring enterprise technology and process changes deliver measurable outcomes. Over the past decade, I have led change on multiple enterprise technology programs, operating model transformations and cultural change initiatives, working closely with executive sponsors and program leaders to drive adoption, improve organisational change maturity and realise program benefits. My approach combines structured change practices, influenced by best-in-class market models with pragmatic delivery, enabling transformation teams and business leaders to navigate complexity, build engagement and successfully embed change. Career highlights: Building enterprise change capability at scale. Developed and implemented Change Leadership, Management and Culture delivery framework within JLL\'s global transformation function, integrating the best of recognised methodologies with practical delivery experience to support consistent change leadership and management activity across the organisation. Leading global technology and process change adoptions. Led change for programs implementing enterprise technology and global process standardisation across multiple international markets at both JLL and Capita, supporting adoption through structured change deliverables, targeted and tactical engagement strategies and developing change networks. Driving measurable transformation outcomes. Delivered and supported change initiatives contributing to in excess of $30m worth of benefits at JLL. Building engagement and ownership through change networks. Designed and implemented multi-tier change networks at both business unit and global scales, enabling local engagement, improving readiness and ownership to accelerate adoption of initiatives. I am particularly interested in opportunities focused on enterprise transformation, technology adoption and organisational change capability development, where strong leadership engagement and situationally effective change practice are critical to success.

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Alastair Smyth — Change Lead at ISS A/S in Norwich, GB | Unifers