Alastair Adams
Gtm Operations Manager @RemoFirst
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WORK HISTORY
Gtm Operations Manager @RemoFirst
Leading global operations for the CX org across the Customer Success, Support and GTM teams. I focus on building the systems, automation and data foundations that allow Remo to scale efficiently.Key areas of responsibility include:• Systems ownership: HubSpot and Zendesk administration, including workflow design, reporting, and operational architecture.• Automation & AI: Designing automations across the tech stack (Zapier, Slack, internal tools) and leveraging AI-assisted workflows to remove manual work and improve team productivity.• Operational infrastructure: Building processes that support customer onboarding, support operations and lifecycle management at scale.• Data & reporting: Creating operational visibility through dashboards and reporting frameworks.• Cross-functional GTM support: Partnering with Sales, Product and Eng leadership to improve operational efficiency and drive better customer outcomes.
EDUCATION
Futureworks School of Media
Bachelor’s Degree, Music Production
Altrincham Grammar School for Boys
A-Levels
Altrincham Grammar School for Boys
GCSE's
SKILLS
ABOUT ALASTAIR ADAMS
tl;dr, my MO is optimising processes and driving data-informed decisions within fast-scaling early and late stage startups. My focus is on enabling Sales, Success, Support and Marketing teams through HubSpot/Salesforce/CRM pipeline management, insightful data & reporting via Looker/BI tools, exploring and managing vendor relationships as well as general process optimisation and automation (e.g. Matik, Zapier). I\'m also experienced with support operations, am admin-level in Zendesk and have managed and authored Help Centre content for global businesses.One of my biggest passions is turning complexity into clarity through identifying and solving problems to ultimately deliver impactful results that drive business growth.
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