Alan Jones
- Role
- SVP Customer Experience and Process Solutions at Bayview Loans
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Alan Jones
The mortgage industry is undergoing rapid transformation, driven by both external…
Experience
SVP Customer Experience and Process Solutions
May 2021 — Present
Improved loan origination outcomes and customer experience through process and management improvement (NPS +17 pts). Implemented user experience techniques and routines impacting customers and employees. Collaboratively led, set direction / goals / expectations, and executed critical projects and product launch.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.