Alan Piotrowicz

About Alan Piotrowicz

Before a story is told, it is experienced.How that story resonates depends entirely on how the audience receives it. With over 20 years in theatrical production and a decade in guest experience, I thrive on bridging the gap between creative vision and operational execution. At the intersection of these skills lies my passion — storytelling.To me, excellent service is a well-rehearsed production where empathy is the script. By blending the logistical precision of a stage manager with the warmth of a hospitality leader, I ensure that from the moment a guest arrives — be it in a theater seat or a business lobby — they feel part of a greater narrative.My unique approach combines two worlds: The Theatrical Lens• Director’s Vision: Balancing the big picture with the minute details.• Designer’s Eye: Curating atmospheres that strictly align with brand identity.• House Manager’s Touch: Turning transactional moments into relational milestones.🤝 The Guest Experience Lens• Root Cause Analysis: Identifying issues, determining facts, and deploying creative solutions.• Audience Engagement: Using keen observation and active listening to anticipate needs.• Retention: Building, maintaining, and repairing vital customer relationships.I combine these disciplines to create experiences that are engaging and emotionally resonant, yet operationally seamless. I don\'t just solve problems — I set the stage for success.

Experience

1. Guest Relations Specialist

   Potawatomi Casino Hotel

   Apr 2017 — Present · Milwaukee, WI, US

   Potawatomi Casino | Hotel, owned by the Forest County Potawatomi tribe, is one of the most comprehensive, state-of-the-art entertainment properties in the Midwest, including slot machines, table games, poker tables, bingo, a sportsbook, event center, award-winning restaurants, full-service catering, and a luxury hotel, with a variety of business meeting and special occasion venues. In addition to being the premier entertainment destination in the Midwest, PCH sets the bar high for responsible citizenship through its dedication to charitable giving, responsible gambling, and sustainability. As a Guest Relations Specialist, I contribute to our continued business success by providing unsurpassed guest service, upholding personal and professional dedication to our Mission, Vision, and Values, and demonstrating a high level of integrity and ethical standards, all while administering and maintaining the Customer Relationship Management program to support company image, strategies, and initiatives to promote guest satisfaction and loyalty.

Education

• University of Wisconsin-Madison

  BA, Theatre & Drama

  2004 — 2008

Skills

• Lightwright
• Vectorworks
• Plays
• Public Speaking
• Projection Design
• Stage Lighting
• Performing Arts
• Guestware
• Sound
• Event Management
• Theatre
• Musical Theatre
• Directing
• Lighting
• Stage Management
• Theatrical Production
• Event Planning
• Production Managment
• Social Media
• Production Management
• Lighting Design
• Entertainment
• Stage