Alan Nelson

Experience

1. Customer Service Executive

   Aegon Shipping Llc

   Oct 2023 — Present · Kochi, IN

   Customer Service Executive Customer Queries, issuing container release order-based customer requirements, sending vessel schedules Taking approvals for DG, FLEXI from vessel operator Co-ordinating with the customers, sales team, vessel operators etc Timely support to customers meeting their demands Closely monitoring the status of vessels and updating the customers Providing vessel schedules and CRO on time Updating daily record of jobs in the Excel file Closely co-ordinating with inventory team for right container releases & Inventory handling Container holding and releasing Co-ordinating with principals for booking slots Ensuring total compliance of Dangerous goods regulations Work in perfect tandem with your team Proper email communication as per the email etiquette provided to you Well versed with Dubai trade portal Maintaining SOP for customers and principals Acquire necessary skills to handle all the jobs in the export department viz, BL drafting,Manifesting, Pre-alert / TDR processing and Invoicing.Providing Bill of Lading in JBM portal

Education

• Mahatma Gandhi University

  Bachelor of Commerce - BCom, Computer Application

• Indira Gandhi National Open University

  Master's of Commerce, M Com

• PRIMUS SAP Academy

  SAP S/4 Hana, Accounting