Alanna Obrien Buck
Customer Success | Talent Acquisition | Project Management
- Role
- Customer Success Manager at Axiom Global Technologies
- Location
- Mountain View, CA, US
- LinkedIn followers
- 500 followers
About Alanna Obrien Buck
I am a customer success and talent professional who builds lasting relationships, enables high-performing teams, and brings calm, strategic clarity to complex challenges. Equally at home managing enterprise accounts, driving recruitment pipelines, and leading cross-functional initiatives with a rare combination of procedural rigor, honed in FDA-regulated environments, and commercial acumen that consistently elevates both performance and the people around me. My professional background was first rooted in the medical field, which gave me a unique lens on empathy and human connection that I carry into every client and candidate relationship. Today, that foundation shows up in how I track and analyze client needs, deliver strategic input through tailored materials, and partner closely with both stakeholders and internal teams to ensure seamless, high-quality outcomes. Beyond work, I\'m a native Bay Area resident (with a stint in the Pacific Northwest. Go Ducks!), world traveler, and lifelong learner. Scuba diving, concert-going, and reading fuel my curiosity and love of connection — qualities I bring into everything I do.
Experience
Customer Success Manager
Aug 2022 — Present · Walnut Creek, CA, US
I work closely with some of Axiom’s largest clients to continuously increase mutual success by supporting our relationships with strategic input, data, & a genuine human connection- Manage largest client account, ensuring high customer satisfaction and retention- Conduct frequent touchpoints with 50+ stakeholders, gathering insights to drive product andservice improvements- Identify growth opportunities and contributed to new business models, expanding offerings- Create marketing and sales collateral, presentations, and reports to support businessdevelopment, increasing placement success- Partner with cross-functional teams to optimize communication of service updates and trainingmaterials.
Education
University of Oregon
Bachelor of Science - BS, Psychology
2014 — 2018
Northgate High School
High School Diploma
2010 — 2014
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