Alanna Delgado
Senior Workforce Management Analyst @Indeed
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WORK HISTORY
Senior Workforce Management Analyst @Indeed
Stamford, CT, US
Build automated reporting via Tableau and Salesforce to report on daily, weekly and quarterly metrics- Create and provide short & long term projections based on current, historic and seasonal trends- Analyze groups of data to identify operational efficiencies- Maintain historical reporting for all communication channels and all KPI’s for global Client Success teams- Maintain key relationship with stakeholders and report on any trends- Provide real-time monitoring/coaching via WFM platform by making intra-day adjustments to maximize resource efficiency and achieve organization KPI goals- Manage PTO and training openings to ensure that staffing needs are met- Plan and communicate reaction strategies for spikes in volume, unexpected absences and trainings- Keep stakeholders informed of projected volume for all channels- Review and compare productivity for teams based across multiple time zones
EDUCATION
University of Connecticut
Senior, Communications
New York Conservatory for Dramatic Arts
Summer Intensive Course, FIlm Acting
SKILLS
ABOUT ALANNA DELGADO
Experienced Data Analyst with a demonstrated history of providing detailed insight through visuals and other various resources. Skilled in Acting, Customer Service, Coaching, Mentoring, Microsoft Word/Google Drive, and Public Speaking. Demonstrates strong leadership and proficient communication skills daily.
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