Alan Longmuir

Financial Services Director @amplify5

Harrogate, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2024 — Present

Financial Services Director @amplify5

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Boroughbridge, GB

Developed key business and technical solutions for clients to improve operations, both internally and externally.• Identified opportunities for business growth and supported client sales processes.• Ensured regulatory and compliance requirements were met for clients.• Recognized as the subject matter expert in Financial Services.

EDUCATION

2004 — 2004

University of Leeds

Post Graduate, Business Excellence

2011 — 2012

The University of Chicago Booth School of Business

Advanced Development Programme

SKILLS

Business TransformationChange ManagementCall CentersBusiness Process ImprovementRelationship ManagementOutsourcingRetail BankingCoachingBankingTeam ManagementCustomer ExperienceManagementComplaint ManagementCall CenterStrategyContact CentersStakeholder ManagementPerformance ManagementFinancial ServicesLeadershipCulture ChangeLeadership Development

ABOUT ALAN LONGMUIR

An award winning, successful Customer Experience, Operational, Transformational, Complaints, Digital and Commercial Leader with an extensive track record of consistently delivering Growth, Customer Engagement and Competitive advantage across complex multi-site customer operations. A proven expertise in developing and delivering transformational change programmes, continuous improvement, systems thinking and operational leadership. Passionate about ensuring that people have the skills, support and enablers to be the best in today’s experience-economy and digitally savvy world through cultural, process and performance improvement.Please feel free to contact me on 07•••••••39 or a••••••••@amplify5.co.uk

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Alan Longmuir — Financial Services Director at amplify5 in Harrogate, GB | Unifers