Alan Lake
Support Center Analyst Team Lead @The MetroHealth System (Cleveland, OH)
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WORK HISTORY
Support Center Analyst Team Lead @The MetroHealth System (Cleveland, OH)
Cleveland, OH, US
EDUCATION
Monroe County Community College
AAS, AAS; Computer Science & Information Technology
The University of Toledo
Bachelors, Computer Science & Information Technology
SKILLS
ABOUT ALAN LAKE
I am a respected IT professional who provides theoretical and practical PC and end user service and technical support. My skills include diagnosing, troubleshooting, and repairing hardware, software, and peripheral problems. I apply my analytical and technical skills to produce practical solutions. Additionally, I install hardware and software applications. I\'m knowledgeable about equipment bases, routers, services, administrator stations, network wiring, and installation procedures. Peers, management and university professionals recognize my ability to render technical advice to nontechnical personnel.## Technical Proficiencies ##Microsoft Office Suite • Adobe Products • Macromedia Dreamweaver • Corel Graphic Suite 12 • MS SCCM • Modems • Basic Unix / Linux Functions • Advanced Microsoft Windows • Installation of DSL / Cable Internet Services • VMware Workstation • Virus Software • Customer Service / Support • CompTIA Security Plus Certification • Scheduled for CompTIA A+ and Network+ Certification Classes
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