Alankrita Mathur
Lead Dispute Analyst @ American Express | MBA in Marketingw
- Role
- Lead Dispute Analyst at American Express
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Alankrita Mathur
At American Express, I have enhanced dispute resolution processes, leveraging my MBA knowledge and expertise in SaaS sales and dispute management. My academic background in marketing, sales, human resources, and psychology from Amity Business School and Kamla Nehru College shapes my approach to complex challenges, ensuring a customer-centric and analytical mindset. Previously, as part of HONO\'s sales team, me and my team’s collective efforts exceeded quarterly targets by 25%. My team and I nurtured over 10 leads to closure, thanks to seamless communication protocols I helped design. My commitment to excellence and collaborative spirit are central to delivering results and driving sustained growth in my current role.
Experience
Lead Dispute Analyst
Jan 2026 — Present · Gurugram, IN
Led the resolution of critical cases and customer queries, ensuring timely and effective solutions. • Maintained high standards of customer service quality and accuracy within the team. • Monitored compliance-related issues to uphold regulatory standards and best practices.
Education
Amity Business School Noida
Master of Business Administration - MBA
2020 — 2022
Kamla Nehru College For Women - India
Bachelor of Arts
2017 — 2020
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