Alan Joseph
Client Success Manager - VMock | Ex-Citi | MBA - IMI New Delhi
- Role
- Client Success Manager at VMock
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Alan Joseph
An experienced Customer Success professional, I have over 5 years of experience driving…
Experience
Client Success Manager
Feb 2022 — Present · Gurugram, IN
Manage a portfolio of 65+ higher educational institutions including top-tier business schools and universities in the United States and Canada with a book value of ~USD 2M• Lead the adoption, utilization and performance metrics across a user base of by developing customized account plans for each client across their on-boarding, product launch and value delivery phases• Collaborate with product and engineering teams by providing data-driven insights to enhance the user experience and guide potential product enhancements for VMock’s AI-powered career acceleration platform• Design marketing campaigns for clients to improve product awareness and formulate case studies that highlight the success stories and impact created by VMock• Supervise a Client Success Analyst in their journey across - on-the-job training, goal setting, reviewing customer deliverables and align the team efforts to meet client expectations
Education
Delhi Public School, Gurgaon
AISSCE
2002 — 2012
NSS COLLEGE OF ENGINEERING, AKATHETHARA
Bachelor’s Degree
2012 — 2016
International Management Institute - IMI
Post Graduate Diploma in Management
2017 — 2019
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.