Alan Greaney

Sales Director @Kensington

Toronto, ON, CA

Oversaw the financial performance of sales by Destination Experts/DE’s by strategically managing revenue generation through training in upselling and customer needs analysis. Additionally, effectively controlled costs by ensuring thorough vendor negotiations, honoring vendor contracts/prices, and adjusting pricing if a service fell below expectations.• Led and nurtured a team of over twenty DEs with a focus on Consultative Sales. Implemented training and onboarding processes, provided coaching, motivation, and strategic guidance to manage sales performance, fostering a collaborative team environment.• Collaborated cross-functionally with leadership in Sales, Marketing, Product, and other departments to enhance sales processes, optimize lead close rates, and contribute to the development of innovative ideas and itineraries.• Successfully achieved key performance indicators (KPIs) related to DE Sales success (per-person sales), regional sales targets (monthly and annually), lead close rate, Net Promoter Score (NPS), and profitability management.• Oversaw the team\'s delivery of excellent client service throughout the customer life cycle, emphasizing Service Standards training, Customer Relationship Management, and proficiency in sales activities, lead management, consultative selling skills, client follow-ups, timely responses, proposal costing, and profitability.• Handled recruitment responsibilities, including interviewing and hiring new staff and internal job applicants, in partnership with HR.• Facilitated professional development opportunities, individualized plans, and one-on-one coaching to accelerate team members\' careers.• Additional duties encompassed conducting performance reviews, delivering sales meetings and presentations, managing internal communications, overseeing DE commission approvals, handling client/vendor refunds, and resolving invoice variances and cost adjustments.

Institute of Technology, Tralee

Bachelor of Arts in Hospitality Management, Hospitality Management

Munster Technological University

Bachelor of Business in Culinary Arts, Business in Culinary Arts

University of Limerick

Master of Arts in International Tourism, International Tourism