Alan Gill

About Alan Gill

I build systems that scale — for teams, clients, and leaders who want to grow.With more than 15 years of experience leading large-scale client success, intake, and operations teams, I specialize in transforming complex, people-driven environments into predictable, high-performing machines. My approach blends data, process, and human connection — ensuring every client journey feels intentional, seamless, and successful.As Director of Post-Acquisition & Intake Services at Tort Intake Professionals, I’ve led cross-functional teams of 100+ across multiple offices, architected SOPs and dashboards that drive measurable outcomes, and built a culture rooted in accountability and compassion.What drives me most is helping organizations turn customer success into their strongest growth engine — where retention, referrals, and revenue flow naturally from clarity, excellence, and care.Guided by competitive greatness, sincere candor, and unimpeachable character, I believe leadership isn’t about control — it’s about creating systems and people that thrive without it.What defines my leadership:* Operational Excellence – Designing SOPs, dashboards, and KPIs that improve accuracy and productivity at scale.* People Development – Building promote-from-within cultures where teams are engaged, accountable, and mission-driven.* Strategic Growth – Leading expansion initiatives, including the successful launch of TIP’s Phoenix office.* Stakeholder Collaboration – Serving as a trusted partner to national law firms, ensuring transparency, quality, and timely results.At the core of my work is a simple belief: when you invest in people and refine the process, exceptional performance follows.I’m passionate about scaling operations that matter — helping survivors be heard, supporting clients through difficult processes, and ensuring every case is handled with care and precision.

Experience

1. Director of Post Acquisition Services

   Tort Intake Professionals

   Jun 2023 — Present

   As Director of Post-Acquisition, I lead cross-functional teams that support survivors and claimants in mass tort litigation. I oversee operations for Victim Support Specialists, Client Service Professionals, Medical Records, and Outreach teams across multiple offices, ensuring accuracy, compliance, and compassion in every client interaction.I focus on:* Driving productivity through clear KPIs, dashboards, and process improvements.* Building quality controls and auditing systems that strengthen case preparation.* Partnering with national law firms to deliver timely, accurate, and high-quality claimant files.* Leading hiring, training, and development to grow motivated, mission-driven teams.* Expanding operations, including launching TIP’s Phoenix office to support national campaigns.My goal is to combine people, process, and performance to achieve record-breaking results while keeping claimant care at the heart of everything we do.