Alan Fernandes
Operational Excellence | Change Management | Financial Services Leader
- Role
- Director - Global Head of Payments Operations and Investigations at NatWest Group
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Alan Fernandes
I would like to consider myself as a Change & Operations Leader who not only provides thought leadership but also Execution excellence. My 18+ years of experience spans across Leading all forms of Change, besides leading some very talented Operational teams in India & UK.
Experience
Director - Global Head of Payments Operations and Investigations
Jan 2019 — Present · Chennai, IN
Inspire a ~ 170-member payment investigation that deals in resolution of troubled customer payment which have been made by/to our customer. A diverse team who manages varied payment products & schemes which includes domestic & International Payments, Direct Debit Indemnity, Standing Order, Cheques etc. Strategize and deliver Transformational & business delivery agenda for Recs & Investigations.
Education
K.J.Somaiya College of Engineering
BE, Production
1992 — 1997
University of Mumbai
Bachelor's Degree
University of Mumbai
Master's Degree
MET Institute of Management
MMS, Marketing
1999 — 2001
Skills
- Operations Management
- Financial Services
- Crm
- Capital Markets
- Project Management
- Business Transformation
- Fixed Income
- New Business Development
- Service Delivery
- Operational Risk
- Business Analysis
- Mis
- Incident Management
- Equity Derivatives
- Corporate Finance
- Swift Payments
- Prime Brokerage
- Investment Banking
- Relationship Management
- Outsourcing
- Offshoring
- Bpo
- Mergers & Acquisitions
- Credit Risk
- Fx Options
- Management Information Systems (Mis)
- Business Process Re-Engineering
- Vendor Management
- Project Management Office (Pmo)
- Back Office
- Pre-Sales
- Management
- Project Planning
- Customer Relationship Management (Crm)
- Pmo
- Leadership
- Derivatives
- Middle Office
- Market Data
- Banking
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