Alan Edwards

Customer Success Manager @Oleeo

Wimbledon, GB

As a Customer Success Manager at Oleeo, I am responsible for building and maintaining strong relationships with our clients, ensuring their success with our products and services. My key responsibilities include:Onboarding new clients and guiding them through the implementation process, providing training and support to ensure a seamless transition.Serving as the primary point of contact for clients, answering questions, troubleshooting issues, and providing ongoing support to ensure their success.Conducting regular check-ins with clients to understand their needs and identify opportunities to add value and improve their experience.Collaborating with cross-functional teams, including Sales, Product, and Technical, to ensure client needs are being met and issues are being resolved in a timely and effective manner.Analysing client data and providing insights to clients on how they can optimize their use of our products and services to achieve their goals.Contributing to the development of customer success best practices, processes, and tools, and sharing knowledge with the team to ensure continuous improvement.During my time at Oleeo, I have successfully onboarded several new clients and have received positive feedback from clients on the quality of support and guidance I provide. I have also worked closely with the Product and Technical teams to address client issues and improve our products and services based on client feedback.

BCS, The Chartered Institute for IT

ITIL , Information Technology

Elmfield Training Ltd

Apprenticeship, Contact Centres

Elmfield Training Ltd

Key Skills