Alan Beaumont
Senior IT Service & Support Manager (Uk & Ire, Nordics, Sa & Israel) @Thermo Fisher Scientific
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WORK HISTORY
Senior IT Service & Support Manager (Uk & Ire, Nordics, Sa & Israel) @Thermo Fisher Scientific
Responsible for People Management of a team of up to 45 Site Support Engineers, through 3 Managers and a Userbase of Providing my Team with Leadership, Mentorship, Personal Development, Training & Career Path Experience• Completes Daily Monitoring of Regional KPI\'s and SLA.• Ensures all Corporate IT Policies are enforced within my team.• Provides synergy between Corporate IT, Business IT & Local Site Leadership Teams• Takes Corporate Strategy Goals and converts into Local Delivery. I.e. Windows 10 Hardware Replacement Onedrive, UK Total Onedrive program, UK Migration away for legacy File systems to AWS cloud FS & MS Teams where practical. UK Migration away from on premise Print servers to the centralised data centre, where practical. UK Migration away from local Application systems to the centralised data centre, where practical. UK Push for development away from legacy 2003 based support challenges. Local M&A IT Integration.• Interfaces with Dell at EMEA Level to coordinate their Delivery.• Provides oversight to ensure Quality & Value of 3rd Party IT Services• Deputies for the EMEA IT Director.
EDUCATION
University of the West of England
BTEC Higher National Diploma
Cheltenham & Gloucester College of Higher Education
BSc
Newbury College, UK
BTEC National Diploma
ABOUT ALAN BEAUMONT
My background combines a bachelor’s degree in computing for business systems with more than fifteen years of progressively successful experience delivering leading-edge IT Solutions that maximises business performance and increases operational efficiency. What inspires me most is working collaboratively within technically astute teams to troubleshoot and resolve complex problems, and I have a proven record for minimising downtimes and disruptions to the work flow of the businesses I serve. Throughout my career, I have developed a reputation for my ability to establish strong working relationships with third parties and negotiate cost-effective contractual agreements that deliver monthly cost reduction to the companies. Taking an analytical approach, I actively participate in high level discussions to mitigate business risk and technical problems with solutions that align with strict quality standards. I have a wealth of experience managing technical support environments. I am confident in working collaboratively across cultures and language barriers and strive to provide best in class customer service at all times. I communicate clear and concise information to end-users to resolve problems in record time and I take initiative to propose system enhancements that exceed expectations. The above is only a small list of my accomplishments, goals and aspirations. To learn more, please email me at a••••••••@yahoo.com and I will get back to you soon.
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