Alana Garces
6+ Years Experience in Tech + SaaS | Operations Transformation | Software Implementation | Systems Admin
- Role
- Operations Analyst, Technical Support at Rocket Software
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Alana Garces
Experienced professional with a proven track record in designing and managing critical processes, optimizing systems, and driving cross-functional collaboration. Proficient in Data Analysis, Operations, and Systems Implementations in the SaaS industry. I aspire to bring my skills and strategic mindset to an innovative company, where I can make valuable contributions in operations, project management, and system administration and automation. I am currently working towards my Salesforce Admin certification, expected in March 2024.
Experience
Operations Analyst, Technical Support
Aug 2024 — Present
Education
The University of Texas at Austin
B.A. in Liberal Arts, Psychology
2007 — 2010
Skills
- Customer Retention
- Customer Service
- Social Media Marketing
- Marketing
- Analysis
- Microsoft Excel
- Management
- Staff Development
- Case Studies
- Payroll Services
- Employee Training
- Clinical Research
- Advertising
- Event Planning
- Awesomeness
- Marketing Strategy
- Leadership
- People Skills
- Self-Starter
- Microsoft Office
- Sales
- Communication
- Psychology
- Data Analysis
- Client Relations Skills
- Database Administration
- Hiring Employees
- Business Development
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