Alana Joycey
Client Partner @Intelex Technologies ULC
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WORK HISTORY
Client Partner @Intelex Technologies ULC
Opportunity Support & Pre-Sales- Responding to RFPs and creating ROMs to support sales opportunities- Preparing and delivering services pitches and presentations to prospective customers- Supporting implementation-related questions during the sales cycle- Building and reviewing Gantt charts to illustrate project timelines and resource planning- Conducting pre-scoping activities, including reviewing existing customer sites to assess current configurations, identify gaps, and recommend best practices.Scoping & Proposal Development- Leading and coordinating scoping calls (including preparation, delivery, and action tracking)- Developing PEWs, SOWs (Statements of Work), and detailed Gantt charts- Defining roles, responsibilities, and hourly effort breakdowns for delivery teams- Facilitating internal SOW reviews and external customer review sessions, including managing redlines and negotiation- Driving customer communications to progress opportunities toward closure- Acting as the owner for all services-related elements of opportunities, both internally and externally-CS Requests for Demos, COD Estimations and Scoping CallsResourcing & Internal Coordination- Updating and maintaining the resource log to ensure accurate visibility of team availability- Collaborating with the internal PMO team on resourcing and delivery planning- Supporting sales-to-services transitions to ensure smooth handover and customer experience.
EDUCATION
Brock University
Bachelor of Arts (B.A.)
Conestoga College
Human Resource Management Graduate Certificate
SKILLS
ABOUT ALANA JOYCEY
Diverse experience in Implementation Consulting, Project Managing and Customer Success supporting SaaS based solutions project implementations. A strong communicator when dealing with both Technical and Business stakeholders. Supporting all aspects of the business from Sales, Training, and Product.I strive to make the Customer Experience one that is easy, pain-free and enjoyable for all. Putting others first is something that I\'ve grown up doing and continue to do throughout my career and personal life. Expert with Microsoft Office Suite (Excel, PowerPoint)Experience with CRM: SalesforceUdemy: MySQL for Data Analytics and Business Intelligence
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