Alana Teller Berk
Customer Success Leader
- Role
- Regional Manager, Education Partner Success - East Coast at YONDR
- Location
- Baltimore, MD, US
- LinkedIn followers
- 500 followers
About Alana Teller Berk
As an experienced and innovative manager, I excel in driving implementation and account…
Experience
Regional Manager, Education Partner Success - East Coast
Mar 2025 — Present · Baltimore, MD, US
Lead end-to-end program implementation for large school districts, collaborating with Sales to align launch strategies with partner goals and motivations- Manage district onboarding and rollout plans, overseeing training, check-ins, and fidelity reviews to ensure sustained success- Deliver engaging, strategic workshops and trainings for school-based implementation teams, leaders, and staff to prepare them for program launch- Serve as the key point of contact for assigned districts, guiding them from kickoff through implementation and renewal phases- Oversee a portfolio of district partners, balancing high-touch relationship-building with strategic delegation to contractor pools to scale operations- Monitor partner progress, resolve implementation barriers, and coach school leaders to drive adoption, mitigate risk, and improve long-term outcomes- Collect and analyze district data to support mid-year and year-end reviews, influence program pivots, and identify expansion opportunities- Collaborate with Account Executives to renew and upsell, leveraging insight into partner goals to uncover strategic growth paths- Lead and coach a team of Partner Success Managers through 1:1s, partner reviews, and best practice modeling, ensuring consistent progress toward renewal and expansion goals.
Education
Charles University
Russian, Central European, East European and Eurasian Studies
2013 — 2013
Tulane University
Bachelor of Arts (B.A.), English Language and Literature, American Studies
2010 — 2014
Tulane University
Bachelor's degree, English Language and Literature/Letters
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