Alan Swain
Field Implementation Team Manager @State Farm
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WORK HISTORY
Field Implementation Team Manager @State Farm
Atlanta, GA, US
As a dedicated leader, I ensure my team maintains both technical and business acumen on priority initiatives, expecting them to exhibit high proficiency in influencing agents toward sustainable behavior changes.I hold my team and myself accountable for reinforcing the use of appropriate support paths and resources, allowing us to focus our energy on helping agents understand high-impact and complex topics.To drive consistency across our Market Area, I ensure the team effectively leverages approaches, tactics, and deliverables provided by Go-to-Market as replicable day-to-day actions to achieve results.My team knows that I am committed to helping them identify and build intentional agent connections, enabling them to influence the right agents at the right time with our priority initiatives.I optimize my team\'s performance by coaching high-value influence skills. Being data driven, I analyze our team\'s data trends to inform our execution focus and methods, using this information to develop action plans with my VPA partner.I partner with the VPA and core territory partners as their key contact to drive the adoption of Agency channel priorities at the field leadership level. I build credibility and influence across my assigned VPA territory by maintaining a deep, relevant understanding of our agent channel priorities, including the behaviors and capabilities that enable them to succeed.
EDUCATION
University of North Florida - College of Business Administration
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT ALAN SWAIN
An accomplished and skillful professional with an extensive background in business development, sales & marketing in a corporate or insurance environment. Maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness. Coordinate tasks to accomplish projects, strategize and prioritize to accomplish multiple tasks and stay calm under pressure. Bridge cultural gaps through education and interpersonal relations. Interactive teaching style that encourages participation and enthusiasm while facilitating learning. Experienced supervisor with a management style that motivates staff productivity. Motivates teams to perform at their best in providing excellent service and develop ongoing, profitable client relationships. A skillful trainer who explains information clearly, recognizes excellence in individuals, and inspires team members to achieve their potential while working toward common goals. Establish relationships of trust and enlist the participation of team members. Proficient with Microsoft Office, Exony, Lotus Notes, Salesforce, SharePoint, Unified Communications and Verint. • Leadership• Collaborative• Initiative• Organized/Detailed• High Energy• Independent• Flexible• Analytical• Strong Communicator
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