Alan S.
Vice President New Business Development @1Point1
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WORK HISTORY
Vice President New Business Development @1Point1
US
Drove 236% revenue growth over three years by broadening the CX/BPM portfolio into under-penetrated payer and provider segments, including claims management, revenue cycle management (RCM), and back-office operations.Built and scaled healthcare and Insurance vertical penetration by tailoring offerings to address compliance, digital transformation, and cost-to-serve challenges, positioning the company as a strategic partner to mid- and large-tier health plans.Captured $30M in new ARR by expanding card- and payment-processing contracts across consumer, commercial, and specialty portfolios, enabling deeper wallet share and cross-sell opportunities.Led high-stakes RFP pursuits, assembling and coaching cross-functional bid teams (legal, finance, operations, technology) to navigate complex requirements, delivering a 5:1 win ratio in competitive bids.Championed client retention initiatives, introducing governance models, executive QBRs, and proactive service recovery programs that sustained 96%+ retention across top 20 clients.Partnered with product and delivery teams to launch automation and analytics-driven solutions, reducing client processing costs by 18% and reinforcing competitive differentiation in renewals and upsells.
EDUCATION
University of Palm Beach
Masters, Business, Management, Marketing, and Related Support Services
Cw Post College
Bachelor's degree
C.W Post University
Bachelor's degree, Accounting and Finance
Long Island University
Bachelor of Applied Science (B.A.Sc.), Accounting and Business/Management
ABOUT ALAN S.
BPO New Business Hunter Crafting a Go-to-Market Strategy Tailored to Exceed Expectations at [Company]With over 15 years entrenched in the Contact Center and Business Process Outsourcing (BPO) sectors, and a proven history of driving client projects across Retail, Insurance,Hospitality, Healthcare-Healthtech, and Manufacturing, I am primed to ignite substantial growth for [Company].My approach hinges on leveraging my vast network and expertise, particularly in healthcare garnered from owning HCAREJOBS, an online recruitment firm. By employing direct contact methods and capitalizing on existing relationships with channel partners and advisory groups, I aim to forge new business avenues for [Company].First 30 Days:My initial focus will be to deeply comprehend [Company]\'s successes in outsourcing. This involves compiling compelling case studies, crafting impactful email content, developing persuasive marketing decks, and identifying key institutions and reference accounts. Additionally, I will enhance our digital presence by spotlighting our global customer support capabilities on our website.I will swiftly familiarize myself with [Company]\'s solutions, mastering the art of presenting their unique advantages. Simultaneously, I will identify prime prospects, establish a rigorous calling regimen, and set sales objectives, aiming for a minimum of three prospect meetings monthly.31-60 Days:In the second month, I will intensify outreach efforts, increasing calling and email endeavors to schedule three product demonstrations and meetings with key decision-makers. Leveraging my personal network, I will continue prospecting and identify immediate opportunities among past clientele. Furthermore, targeted telemarketing campaigns and at least two site visits will be executed.61-90 Days:During the third month, I will refine my prospect list and focus on decision-makers. Prioritizing prospects engaged with outsourcing vendors, I aim to schedule a minimum of two phone meetings weekly.91-180 Days:By the sixth month, I anticipate not only securing our maiden sale but surpassing monthly quotas by 125%. I will review progress with [Company]\'s leadership, analyzing top accounts, and exploring avenues for cross-selling or up-selling.In Conclusion:With my extensive industry experience and proactive approach, I am confident in my ability to drive growth and deliver immediate results for [Company]. I eagerly anticipate contributing to the company\'s success.
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