Alan Robertson
Head of Service Management @Student Loans Company
Glasgow, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Dec 2017 — Present
Head of Service Management @Student Loans Company
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Glasgow, GB
Responsible for defining the service management strategy as well as the day to day management of multiple ITIL processes and functions. This includes Incident, Service Level, Problem, Change, Release and Transition Management processes and Service Desk, Desktop and first line Application Support functions.
SKILLS
Service ImprovementIT Service ManagementChange ManagementProject DeliveryHelp Desk SupportSlaService DeliveryIT StrategyItilManagementPrince2Service ManagementService DeskIncident ManagementIT ManagementStakeholder Management
ABOUT ALAN ROBERTSON
Head of Service Management at Student Loans Company
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