Alan Reynolds
Technical Support Analyst @UnitedHealth Group
Colorado Springs, CO, US
EMAILS
MOBILE NUMBERS
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WORK HISTORY
Oct 2014 — Present
Technical Support Analyst @UnitedHealth Group
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Colorado Springs, CO, US
Customer engagement, Triage, Troubleshooting, Root Cause Analysis, Upgrades, Customer Satisfaction.
EDUCATION
1982 — 1983
Grumman Data Systems Institute
Certificate, Computer Programming
1971 — 1974
Pomfret School
Diploma, English
1974 — 1978
Questrom School of Business, Boston University
Bachelors of Science, Finance
2010 — 2010
NAU/NHLC
Diploma, Microsoft/Cisco
SKILLS
IT StrategyCross-Functional Team LeadershipIT Service ManagementCommon SenseProgram ManagementActive DirectoryUnixCustomer NegotiationsNegotiationData CenterStrategyDatabasesDisaster RecoveryIT ManagementSoftware DevelopmentBusiness ProcessIntegrationSharepointTrainingTestingOracleBusiness Process ImprovementIncident HandlingRequirements AnalysisCloud ComputingData WarehousingAnalysisSoftware DocumentationSdlcInformation TechnologySecurityEnterprise SoftwareEnterprise ArchitecturePmoPmpLeadershipProject ManagementEscalation ManagementService DeliveryManagement
ABOUT ALAN REYNOLDS
Extensive experience providing internal/external, technical/functional application…
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