Alan Quevedo

About Alan Quevedo

Versatile and confident Bilingual IT specialist with multiple certifications backed by more than 15 years of working with state-of-the-art networks and systems for customer communities with thousands of global users; highly adept in network communications, administration, and information security. If you are seeking a fluent in Spanish dedicated technology support professional to provide your company exceptional service. Positive team player with talent for motivating and leading employees to meet service targets and fulfill time-sensitive technical orders under firm deadlines in environments requiring maximum system availability. Articulate communicator skilled at presenting clear analysis and solutions to customers of any technical skill level. • Backup, Security & Disaster Recovery• Troubleshooting & Problem Resolution• Customer Service / Help Desk Support• Monitoring of WAN, LAN, Firewalls and Data Center network infrastructure.• Fault diagnostics and incident resolution within contractual SLAs.• Coordination of field service engineers.• Engaging 3rd party vendors such as Service Providers and hardware maintainers.• Updating Service Management tickets in a clear and concise way.• Plan and deliver customer change request.• Implementation and decommissioning of tasks.• Adherence to support processes and procedures.• Assist with Service Improvement and productivity initiatives.• Provide excellent customer experience|and satisfaction.• Understanding of layer 2 switching, layer 3 routing and WAN Technologies.• Working with Service Management systems, raising, updating and closing tickets.

Experience

1. Site Operations Tech Ii

   Xai Official

   Aug 2024 — Present · Memphis, TN, US

   As an Exceptional xAI Data Center Technician II, you will maintain the health of our server and network infrastructure across Data Centers and Global Points of Presence. Your focus will be on two critical metrics: mean time to detect (MTTD) and mean time to repair (MTTR). I am a candidate who is detail-oriented, a quick learner, and responsive to emergencies, ensuring efficiency in server intake and repair processes.Report to job sites during construction and provide feedback to the engineering team- Troubleshoot and monitor servers and network equipment- Rack and stack data center network devices- Label and troubleshoot fiber/optics cables- Handle power supply cabling, installation, troubleshooting, and repair- Install racks, servers, and switches, including staging and powering up for provisioning- Manage data center operations tickets via Jira- Create and maintain task documentation and standard operating procedures- Oversee receipt and decommissioning of hardware- Manage vendor returns for under- and out-of-warranty infrastructure- Maintain spare parts inventory- Design and implement network layouts in data centers- 6+ years of experience with server, storage, computing, and network hardware- 6+ years in troubleshooting and repairing servers and networking infrastructure- 10+ years in inventory management and equipment logistics- 6+ years of experience with server, storage, computing, and network hardware- 10+ years in troubleshooting and repairing servers and networking infrastructure- 15+ years experience in inventory management and equipment logistics- Strong Linux skills, including directory navigation and file manipulation- Experience with Bash or similar scripting languages- On-call experience with the ability to respond to critical events- Background in leading Data Center Infrastructure projects- Eagerness to learn within the Data Center field- Excellent prioritization and time management skills.

Education

• Kaplan University

  Associate of Arts and Sciences (AAS), Network and System Administration/Administrator

  2012 — 2013