Alan Monk

WORK HISTORY

ABOUT ALAN MONK

I am Alan Monk and I am an experienced Salesforce administrator with a focus on continually upskilling in my own time via trailhead. I have Supported 4 Salesforce orgs with a combined total of Approximately internal & external community users. Requirements gathering and documenting processes. Configured page layouts, workflows, document templates, record types, & data fields. Implemented & maintained reports and dashboards. Created custom objects, fields, and triggers. Process Builder Flows Managed multiple sandbox environments. Reports, dashboards, data import & export (Dataloader, Workbench & Demandtools) Profiles, permissions & roles Service Console Sales Console Communities Pardot iContact Support and provide recommendations to senior stake holders tailoring Salesforce.com to meet agile business needs. Cleansed duplicate data and defined dupe blocking parameters to maintain data integrity. Analysed current processes and made recommendations for automated notifications defining and documenting requirements. Managing requirements at the project level to help fulfill business needs. Implemented and maintain several SFDC packages including Payonomy, Fieldtrip, Marketing Automation for Salesforce (dot Mailer) & Chatter Blacklist.