Alan M.

About Alan M.

Experienced and strategic Big Data technical services leader. Skilled in Data Analysis, SQL, Database Administration, Java Application Support and Debugging, Hadoop Architecture,*NIX OS, Bash, System Administration, Troubleshooting, and Documentation.

Experience

1. Director of Product Services

   Datameer

   Dec 2020 — Present · New York, NY, US

   Define and scope education, success and support package offerings for customers.• Work directly with customer C and VP level management to ensure business needs are met.• Administrate and maintain Datameer\'s product support sites for all product offerings.• Ensure the knowledge bases of all product support sites are up to date and relevant.• Manage team of technical support engineers(TSE) and technical account managers(TAM).• Provide education and growth opportunities to employees.• Interview and technically screen prospects for the TSE and TAM teams.• Create reports for KPI\'s to monitor the success of both the TSE and TAM teams.• Monitor KPI\'s to ensure industry leading service and support.• Leverage statistics from both teams to create slides for board and sales presentations.• Ensure customer issues are properly prioritized and clearly understood by engineering teams.• Work with product management to ensure product roadmap aligns with customer needs.• Work with engineering and product management to ensure MVP spec meets minimum services requirements.• Work with the sales team to identify opportunities for both existing and prospective customers.• Work with financial teams to ensure contractual agreements are met and properly documented.• Vendor selection and management for education, success, and support.• Handle the highest level escalations from the TSE team.

Education

• Columbia Engineering

  Electrical Engineering, Computer Engineering

  2000 — 2004